live shopping
LIVE SHOPPING
Our product experts are here to guide you through our site in real time, answering any purchase-related questions along the way.
TALK & SHOP
Join a video call for a personalized shopping experience. Prefer audio only? No problem! You can turn off your camera anytime.
SECURE PAYMENT
Complete your purchase safely and securely on the Homary website at the end of your session.
Your order is on its way!
HOW IT WORKS
ONE-ON-ONE SERVICE
Enjoy a personalized video call with our product experts, bringing the showroom experience directly to you.
ARTICULATE YOUR VISION
Share your ideas and ask questions—our experts are here to help you integrate our signature pieces into your home
EXPERT DESIGN ADVICE
Explore unique, luxurious furniture with the help of our design specialists. Get insights on style, materials, and dimensions to find the perfect fit for your space.
VISIBLE GUIDANCE, PRIVATE PRESENCE
You can see your associate for guidance, but your face stays private unless you choose to turn on your camera—giving you full control over your experience.
FAQ
What is live shopping and how does it work?
Live shopping is an immersive experience that allows you to virtually explore our showroom and engage with a designer in real-time. During a live shopping session, you will have the opportunity to interact with a designer who is physically present in our showroom. They will guide you through our collection, explain product details, answer your questions, and show you the products live.
Our live shopping sessions typically take place through our live streaming platform. You'll be able to see the designer, hear their explanations, and provide your input or preferences. It's like having a personal shopping assistant by your side, all from the comfort of your own home.
How can l access the one-on-one, live shopping service?
You can access this experience by booking an appointment and/or clicking on the link, button, widget, or banner promoting the experience.
The amazing thing about our live, one-on-one shopping service is that you can video chat with an associate to discover and shop our products from wherever you are. Whether you’re at home on your computer or using your phone on-the-go, our live experience is accessible across all devices and modern browsers.
Desktop Browser
You can use our live service across most major browsers on Windows and MacOS. We recommend using Google Chrome, Mozilla Firefox, or Safari when accessing the live experience from your computer. It’s best to update your browser whenever possible.
Mobile Browser
Our live service is available on most iOS and Android mobile browsers.
Do l have to pay for this service?
We want to make sure you are having the best, most convenient shopping
experience, whether you are shopping in-store or online. To do so, we are offering the help of our associates completely FREE!
What can I do during a live call?
During your live call with an associate, you can browse the website, add products to your bag, and go through the checkout process with their assistance.
You can also share the product categories or specific SKUs you’re interested in. The associate will answer your questions, guide you through the online showroom, and provide detailed explanations of the products you like.
However, please note that after-sales issues cannot be resolved during the call. For any after-sales assistance, please contact our customer service team:
Email: service@homary.com
Phone: 888-388-9913
Can the associate see my screen?
No, the associate is not able to see your complete screen. At any point in your call, your associate is able to mirror your view on the website to assist you with any products or pages that you are looking at.
However, it is important to note that your screen is still private and this is not a complete screen-share. Our technology shares what page(s) you are viewing exclusively on the website to give your associate an understanding of where you are to assist. Your private details are not displayed.
Can the associate see credit cards and addresses?
Associates are blocked and restricted from viewing any secure payment
information or card details. By default, only the name or nickname you provided and your geographical region will be shared with the associate.
If my associate cannot see or hear me, what should I do?
If you are experiencing audio or video issues during a live call with an associate, please check the following:
Ensure that your audio and video are enabled by toggling the microphone and video camera icons at the bottom of the video view.
Make sure your browser settings allow access to your camera and microphone.
Verify that your audio is not playing from another source by testing your speakers with another app or website, such as YouTube or iTunes.
Additionally, your associate may not be able to see or hear you if:
You have switched to another window or tab.
Your selected payment method requires you to navigate to another window.
You opened a text or email, leaving the live call screen.
If any of these apply, please return to your live call window to restore camera and audio functionality.
